Refund policy

Refund Policy

At Fengge, we want you to be completely happy with your purchase. If something isn't right, we're here to help.

Change of Mind Returns
- You may return an unused item in its original packaging within 30 days of delivery for a refund or exchange.
- Items must be in resaleable condition, with all original parts, accessories and packaging included.
- Change-of-mind returns are at the customer's cost unless the item arrived damaged or faulty.

Damaged, Faulty or Incorrect Items
- If your order arrives damaged, faulty or incorrect, please contact us within 7 days of delivery at liqimil@fengge.com.au with your order number and photos of the item.
- We will arrange a replacement, repair or full refund, including any return shipping costs, in accordance with the Australian Consumer Law.

How to Request a Return
1. Email liqimil@fengge.com.au with your order number and the reason for return.
2. We'll confirm the return and provide the return address.
3. Pack the item securely in its original packaging and send it back with tracking.
4. Once we receive and inspect the item, your refund will be processed within 5-10 business days to your original payment method.

Important
- Please note that the Australian Consumer Law provides guarantees that cannot be excluded. Nothing in this policy limits your rights under the Australian Consumer Law.
- Installed or custom-made products may not be eligible for change-of-mind returns. Please contact us to confirm before purchasing.

Questions? Email liqimil@fengge.com.au – we usually reply within one business day.